Customer Success Engineer

Atlanta, Georgia, United States · Operations

Description

We are looking for a candidate who is technically proficient in SaaS integration architecture and APIs to join our team as a Customer Success Engineer (CSE). As a customer centric organization our goal is to deliver a world-class customer experience at each stage of the customer journey to increase customer satisfaction, loyalty and retention. Because we view the Evident product offering as an API, the CSE is an essential role to ensure our customers’ engineering teams have a friction free onboarding experience. Evident’s CSE will assist our rapidly growing customer base with determining the best implementation approach, integration architecture, API integration and platform configuration. The CSE will also have responsibilities for refining and optimizing the implementation experience with the goal of creating an exceptional customer experience. Accountability in this role is focused on the successful “go-live” of customer implementations and achieving trusted advisor status with customers’ R&D teams. This position serves as the customers’ technical point of contact for Evident’s platform and works on multiple projects simultaneously.

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