Customer Support Agent

Atlanta, Georgia, United States

Description

Company Description

Evident is revolutionizing the way personal data is shared. Evident provides a simple, secure platform that lets businesses confidently know who they are dealing with without handling sensitive personal data. From identity verification to background checks and everything in between, businesses of all sizes can get the answers they need with less risk and friction.

Evident has created a simple API integration that reduces liability associated with collecting personal data for businesses, while empowering individuals to manage when and where their data is shared. Companies of all sizes and across industries use Evident to verify the credentials of thousands of people each day, ensuring that they are providing a safe and rewarding experience for their customers.

Evident was recently recognized as one of Atlanta’s Fastest-Growing Private Companies. We have experienced 300% year-over-year customer growth with more on the way. We work with many of the top brands in tech, insurance, and the gig economy, including customers like Airbnb, Marsh, and Wag!


Job Description

Evident is looking for a Customer Support Agent to join our team. The Customer Support Agent is the front line for the Evident Identity Assurance Platform, fielding real-time calls and emails from our customers and application users. The ideal candidate is someone who is passionate about the customers journey and knows what it means to go above and beyond as an advocate for Evident's customers. You must be compassionate and empathic in difficult situations and have urgency in solving the customer problem.

Responsibilities

Requirements

Benefits

Why Evident?

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